HOLIDAY POLICY

longevity escapes 

Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you, Longevity Escapes and the Host for all bookings.

About Longevity Escapes

Longevity Escapes is part of Sandra Diegues Ltd, a private company with limited liability established and existing under the laws of England and Wales, having its registered office in London, UK, at 71-75 Shelton Street, Covent Garden, WC2H 9JQ, and registered with the Chamber of Commerce in London. 

Host’s conditions

 

You are bound by the host own booking, amendment, cancellation conditions and conditions of carriage where relevant and these conditions apply to your contract with Longevity Escapes and the Host (hotel or group retreat organiser). Conditions vary by host and are given at the time of booking. 

 

Payment

 

In order to secure a holiday with Longevity Escapes, a non-refundable deposit is requested. Deposits are never lost. If a cancellation is requested at any time, deposits can be re-used to secure another holiday with Longevity Escapes within 12 months.

 

Once a booking confirmation is made, details of payment conditions are sent in order to settle the remaining balance of booking. This is important to ensure booking goes ahead and to avoid any unwanted cancellation.

 

Upon arrival and as part of the hotel policy, your card details might be requested at reception and subject to bank approval. This is done to ensure any additional services are paid at the time of check-out. 

Cancellations 

The remaining balance of a reservation is due prior to arrival date on the day set by the Host. If the balance is not paid on time, Longevity escapes reserve the right to cancel the holiday and apply the deposit cancellation charge. To put guests at ease, Longevity Escapes will send a friendly payment reminder email before the payment deadline.

Any cancellation must be notified to Longevity Escapes by writing as soon as possible. 

 

No refunds will be given for curtailments, no-show or cancellations on or after the holiday start date.

 

Passports, visas and health requirements

 

It is the responsibility of all guests, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As foreign visas and health requirements are subject to change without notice, it is recommended that verification prior to travel be done in order to comply with all holiday requirements.

Hosts will have no liability to any guest travelling without the correct passport or visa or health requirement and any costs incurred to the host through assisting you will have to be paid by the guest. 

 

Circumstances beyond the Host’s control

 

No compensation of any kind of responsibility can be taken if due to a circumstance beyond the host’s control, the host has to change a holiday after departure, or the host cannot supply a holiday in full or in part as agreed. A circumstance beyond a Host’s control is one that cannot be foreseen or avoided; even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.

Travel Information: COVID-19 / 12 JUNE 2020

Due to the current situation, most Hosts have amended their Prepayment and Cancellation policies in order to provide a more flexible and relaxed booking. Please note that this will be applicable until October 31st 2020.

 

Travel Insurance

Travel insurance is highly recommended to protect you against potential trip delays or cancellations due to airline issues, family emergencies, illness, injury, etc. If buying an insurance we highly recommend that the travel insurance covers the activity of the holiday, unexpected cancellations, sickness, losses and all the usual risks. Click here to purchase a travel insurance trip.

 

Price changes

 

All Hosts reserve the right to change or amend prices at any time before a booking has been placed. After a holiday quote proposal and a holiday availability confirmation have been sent, the price and spot is guaranteed for 24 hours to allow you to proceed with payment. Once a booking is confirmed the Host will not apply any surcharges or price changes unless you make the change to your arrangements after booking or unless previously specified.

 

Changes after booking but before travel

 

No refunds are given as a result of an amendment to a booking. We recommend to check booking details carefully to ensure that any independently booked related flight, and/or other arrangements coincide with the dates booked with the Host and all names have the correct spelling as the Host will not be liable for any costs incurred as a result of any mistakes by the guest.

 

Changes before and after travel

 

The Host reserves the right to change or substitute any service and to decline, to accept or retain any holiday or trip members at any time for any reason including, without limitation, any unforeseen circumstances.

No refunds are available once a holiday has commenced, or in respect of any other holiday or trips or services booked or utilised.

Please note all activity duration times given are approximate and itineraries are given for a guide only and are subject to minor changes depending on the needs of the group, weather conditions and other circumstances.

 

Amendment policy

 

Amendments made more than 30 days before arrival:

All amendments to guests names, date of arrival or holiday duration are free of charge if made at least 45 days before the booked arrival date. Please note these amendments might not be guaranteed.

Amendments made within 45 days before arrival:

All amendments to guests names, date of arrival or holiday duration are not guaranteed and a 25€ charge per booking will apply. 

Your Health

It is the guests' responsibility to let Longevity Escapes know about any injuries and to be mindful at all times. If any injury or discomfort is experienced during an activity while on holidays, please do inform the instructor and Longevity Escapes immediately.

It is also the guest's responsibility to consult a doctor to check that one is sufficiently fit and healthy to undertake yoga classes and other physical activities or programs that may be available whilst on a group retreat or holiday.

 

Legal Health Disclaimer

 

Services offered by Longevity Escapes or made available at the host venue are not intended to diagnose, treat, cure, or prevent any disease. Any health information provided by Longevity Escapes and the Host does not substitute the advice given by a doctor, healthcare professional or physician. 

Privacy

 

Contact details will not be sold, leased or made available to any other party other than Longevity Escapes and the Host, except where explicitly consented by the guest. Details will be automatically added to a private email list where occasional updates and news from Longevity Escapes will be sent. Anyone can unsubscribe to this email list from a link attached to the email.

Complaints


In the unlikely event that a guest does not feel satisfied with a service provided in the holiday package, please inform Longevity Escapes immediately. We will do our best to help and mediate with the host to solve any problem.

Governing Law and Jurisdiction:

 

These Terms and Conditions and the use of the Platform are governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising from or related to any agreement between Parties will be brought before the exclusive jurisdiction of the courts of England and Wales

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71-75 Shelton StreetCovent Garden, WC2H 9JQ

London, England, UK

COPYRIGHT © 2019 SANDRA DIEGUES LTD. ALL RIGHTS RESERVED.

Medical Disclaimer

All content displayed on this website does not substitute the advice provided by your healthcare professional or physician.